When most people think of innovation in healthcare, the focus is exclusively on patient-facing treatment, such as improved medicines and medical tools. Rarely do people question whether doctors, nurses, and other healthcare professionals can improve how they communicate, collaborate, and record keep, even though it takes up a significant portion of their time.
Healthcare professionals must obtain, track, and maintain a variety of documents, including everything from medical histories and admission records to case discussions and physician reviews. A significant amount of man-hours goes into this documentation, with one estimate placing it as high as 35 percent of doctor time. This takes the focus of doctors and nurses away from what matters most: providing patients with top-notch treatment.
Like other knowledge workers, healthcare professionals need to reinvent how they do this administrative work. One compelling option is Vocol.ai, an AI voice collaboration platform that can help doctors and nurses across all their workflows.
When doctors, psychologists, or other clinicians meet for consultations, patients are supposed to benefit from the undivided attention of these healthcare professionals. Unfortunately, their focus is almost always split. On one hand, these clinicians must interact with the patient to diagnose their problem. On top of that core task, they must also scramble to jot down relevant details, often with pen and paper, as quickly as the patient reports them. While smartphones may present a compelling alternative, their use for note-taking can distract doctors with unrelated pings and notifications.
Asking doctors to perform both these tasks undermines their concentration, as it would any other specialist. In the same way the world does not ask courtroom lawyers to self-record their arguments (they of course have stenographers for that), it is high time that the same luxury is extended to healthcare professionals.
Vocol.ai finally gives healthcare professionals this advantage. Because the solution automatically generates transcripts from conversations, which the clinician can refer to later on, the consultation dynamic completely changes. No longer will the clinician have to hunch over a clipboard as they rapid-fire questions at their patient. They can instead give personalized attention to each patient, so that they diagnose the person correctly, prescribe the right course of treatment, and provide a human touch that adds dignity and care to the healthcare process.
Healthcare professionals could theoretically use any recording or transcription software if all they wanted to do was document their consultations. But such would be an equal waste of time. They would now have transcripts they would have to sift through on a one-to-one basis to find important information.
Vocol.ai ultimately shines because it is not just transcription or recording software - it is an AI voice collaboration platform. The operative phrase there is artificial intelligence. The AI built into Vocol.ai auto-generates a summary of the entire transcript, and even produces specific highlights across the document.
These two features provide significant value to healthcare professionals. The summary will help administrative staff file and index the document where it is most appropriate and also most secure (healthcare organizations, after all, have to comply with their local privacy regulations, such as HIPAA). When the file is eventually retrieved, the clinician can quickly refresh their memory by reading the summary, so that they are more prepared for follow-up appointments.
The highlights feature provides similar value, except on a more granular level. The clinician can review highlights to more accurately determine the patient’s progress from check-up to check-up, or reference this content as the basis for a case analysis. In other words, the ability to read through high-level information will help clinicians better synthesize and produce any relevant healthcare documents or deliverables.
Patients are oftentimes their own worst enemies. Even when they are facing a serious condition and know they need medical help, they often fail to comply with doctor orders. Some will take their prescribed medicine inconsistently, or even not at all. Such non adherence accounts for 50 percent of treatment failures and even leads to 125,000 deaths in the United States alone.
Others will fail to make recommended lifestyle changes, such as giving up smoking, losing weight, improving their diet, exercising more, or sleeping better. Simply put, patients cannot shake the status quo of bad habits.
Vocol.ai can even help with compliance. Following a consultation, the clinician can share a summary to the patient’s support system, which has been proven to increase chances of success as in the case of spouses who pursue healthier lifestyles together.
While the diagnosis may provide context, the most salient information will be the prescription, which may include details on diet, exercise, and of course medicine. The ability to pass around a summary - one further supplemented with highlights - may seem like a small touch, but it will make a big difference in patient outcomes.
If a patient’s support system can quickly understand the nature of the problem and the doctor’s recommended solution, they can help implement it. For example, a wife could better assist her obese husband get into better shape with a sharper understanding of the doctor’s recommendations for diet and exercise. Similarly, the adult children of an elderly parent can take the necessary measures
Vocol.ai can also help clinicians improve their knowledge. Doctors, nurses, and medical professionals and researchers frequently go to meetings to discuss specific cases or best practices. They also attend conferences, workshops, and seminars. Unfortunately, little of this content is retained: The firehose of new information goes in one ear and out the other.
Vocol.ai can dramatically improve retention. By documenting the event - including not only a full transcription, but highlights - healthcare professionals can efficiently review the material to obtain what they need to know most. They can also create action items to further improve follow through related to patient service (i.e. check on patient X for condition Y as suggested by colleague) or professional development (i.e. enroll in certification program for new medical technology recommended at said conference). In this way, Vocol.ai transforms meetings and conferences to effective springboards for collaboration and knowledge-building.
With Vocol.ai, the quick summary is tantamount to long-term support for both patients and healthcare professionals.
Patients rue the escalating costs of healthcare. But these figures are not due to wanton greed - no matter what some critics may suggest - but inefficiencies that have gone overlooked for far too long.
Though healthcare is one of the most important industries in the world, it is also one of the most heavily criticized. Patients rue the escalating costs of healthcare. But these figures are not due to wanton greed - no matter what some critics may suggest - but inefficiencies that have gone overlooked for far too long.
These inefficiencies drive up the cost of healthcare. To better serve their patients and make healthcare more accessible, organizations must examine their workflows. One area of particular consequence is in clinician-patient interaction.
An AI voice collaboration platform like Vocol.ai can automatically transcribe any consultation, generate summaries, and create highlights across the document. While these features may seem like minor ones, they make a world of difference to healthcare professionals, who can focus better on patients, improve how they keep track of their patients, and even facilitate lasting change through greater treatment compliance. Vocol.ai, in short, brings the heart back into healthcare.
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