When HR professionals discuss HR-technology, they are generally referring to employee-facing solutions, such as time-keeping software. This view is short-sighted. There are many digital tools that can enhance the effectiveness of HR departments.
One such example is Vocol.ai, an all-in-one voice collaboration platform. Although HR is arguably the broadest function in business, encompassing everything from recruitment to learning and development, Vocol.ai can have an impact on every one of these functions.
Here’s how Vocol.ai will reinvigorate your HR processes.
Most companies take pride in having an extensive recruitment process, which may consist of several interviews. The problem is that there is little continuity between each stage. The first interviewer may take notes, but not share them with the second and third interviewers. As a result, the candidate may get asked the same question multiple times, souring their view of the company. The interviewers may also fail to detect inconsistencies in a candidate’s responses, since they are starting each conversation from scratch.
Vocol.ai offers a better way forward. HR teams can use Vocol.ai to record every stage of the interview process, so that all interviewers can consult the full record as needed. Recruiters will not always have time to review the transcript, however. To help these employees, Vocol.ai produces an intelligent summary of each interview.
From these summaries, interviewers can quickly glean what was previously discussed with candidates, such as their work history, strengths and skills, career aspirations, and rationale for seeking the role. With this information, the interviewer will not only avoid asking redundant questions, but make sure to venture into topics that will field new information for the company. This way, the company is not just adding additional hurdles during the recruitment process but is actually getting a deeper understanding of each candidate.
Learning and development may be one of the most challenging areas of HR. While the various L&D activities may try to teach employees various skills and bodies of knowledge, employees rarely walk away with what they need to know. This failure is due to a lack of a feedback loop: The facilitators do not know what is working versus what is not working.
Vocol.ai can address this problem as well. By recording L&D activities, HR professionals can then review the transcripts with their internal or external facilitators. They can review what parts of the seminar or workshop did not work - perhaps because these sections were confusing or not engaging. Just as importantly, the HR professionals can comment on what is successful, so facilitators can continue using those teaching methods.
With the ability to review L&D activities, facilitators will go into the next seminar better prepared to engage and teach employees. The L&D function can then take an iterative approach, continually improving between each session and even transferring learnings across different activities.
With Vocol.ai, HR teams can maximize the learning and development of the company, so that they can help to produce a more skilled and knowledgeable workforce.
Every company prides itself on its culture. The best company cultures are not driven from the top-down, but from the entirety of the company. Because of this fact, organizations should try to get buy-in from across the organization when planning culture-building activities, such as town halls and other team-building activities.
Unfortunately, most culture-building activities are pushed onto the rest of the company by HR, which results in a less favorable experience. Employees feel obligated to be at an event that they had no say in. As a result, they provide only their token participation, and nothing more.
HR teams can improve their engagement through Vocol.ai. For example, they can record a planning session for an upcoming teambuilding. Then, using Vocol.ai’s sharing feature, they can tag and extend access to their colleagues, who can comment on specific parts. Perhaps some colleagues may want a certain icebreaker added to the teambuilding - they can easily suggest it on the Vocol.ai transcript.
If HR agrees with a suggestion, they can even turn it into an action item within Vocol.ai itself. With this feature, noteworthy suggestions can get operationalized into concrete plans, so that employees know their voices are heard, especially with something as important as culture.
HR departments need to transform how they work. The best way to do so is through a voice collaboration platform like Vocol.ai. By recording all HR activities - including everything from candidate interviews to L&D activities - and adding value-added features on top, such as summarizing and tagging, commenting and action items, HR will gain unprecedented transparency into how they operate.
With this knowledge, HR professionals gain better insight into how things can be improved. They can better interview and evaluate prospective candidates, enhance L&D activities toward greater learning, and welcome more collaboration on culture-building events from across the organization.
Vocol.ai, in short, is a comprehensive solution for HR teams that want to improve at their core mandate: To best serve the talent at the organization.
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Is your HR team looking to transform the way it operates? Learn how voice collaboration platform Vocol.ai can innovate your people team’s processes.